T&C 2018-03-30T10:43:14+00:00

DELIVERY

Once an order is placed we will dispatch your goods within 24 hours. An email containing tracking information will be provided via email after making an order.

UK Delivery

All goods are shipped via UPS next day delivery and shipping for all items within the United Kingdom costs £5.

EU Delivery

Goods are shipped via DPD tracked and signed for delivery. All items will be received within 5 days. All deliveries within the EU cost £13

North America

Goods are shipped via DHL tracked and signed for delivery. All items will be received within 1-2 days. All deliveries to North America cost £20.

Rest of the World

We use a selection of courier companies and at the time of order we will find the fastest method of shipping. Items may take more than 5 days to arrive. All deliveries to the Rest of the World cost £16.

Please email [email protected] for any queries related to postage and delivery.

RETURNS

We at P R M T V do everything we can to describe our products in every detail possible in order to make a true reflection on the image and condition of our products. However, due to the nature of shopping second hand clothing online, we understand that you might not always be entirely satisfied with your purchase.

Therefore, we are happy to make a full refund on any item purchased at P R M T V providing the following:

The item(s) are returned to us with the security tag still attached. Please do not remove the tag to try on the items. If this tag is removed or reattached we cannot make any refunds.

The items must be returned to us within seven days of receiving them. You will receive your item(s) by recorded delivery and, if you wish to return it, it must be received within seven days after signing for it. Items are returned at your own cost. We regret that P R M T V cannot refund the cost of postage. It is recommended that when returning items to P R M T V to use recorded mail as we cannot be responsible for items lost in the post.

If you pass the 7 days return time you will be offered another 14 days for an exchange. After the 21 days has passed the item cannot be returned of exchanged.

To return an item please contact us as soon as possible at [email protected] and then send them to –

Primitive London
G23 Olympic House
12 Somerford Grove.
N16 7RZ

For any other queries relating to refunds or exchanges please email us at [email protected].

DELIVERY

Once an order is placed we will dispatch your goods within 24 hours. An email containing tracking information will be provided via email after making an order.

UK Delivery

All goods are shipped via UPS next day delivery and shipping for all items within the United Kingdom costs £5.

EU Delivery

Goods are shipped via DPD tracked and signed for delivery. All items will be received within 5 days. All deliveries within the EU cost £13

North America

Goods are shipped via DHL tracked and signed for delivery. All items will be received within 1-2 days. All deliveries to North America cost £20.

Rest of the World

We use a selection of courier companies and at the time of order we will find the fastest method of shipping. Items may take more than 5 days to arrive. All deliveries to the Rest of the World cost £16.

Please email [email protected] for any queries related to postage and delivery.

RETURNS

We at P R M T V do everything we can to describe our products in every detail possible in order to make a true reflection on the image and condition of our products. However, due to the nature of shopping second hand clothing online, we understand that you might not always be entirely satisfied with your purchase.

Therefore, we are happy to make a full refund on any item purchased at P R M T V providing the following:

The item(s) are returned to us with the security tag still attached. Please do not remove the tag to try on the items. If this tag is removed or reattached we cannot make any refunds.

The items must be returned to us within seven days of receiving them. You will receive your item(s) by recorded delivery and, if you wish to return it, it must be received within seven days after signing for it. Items are returned at your own cost. We regret that P R M T V cannot refund the cost of postage. It is recommended that when returning items to P R M T V to use recorded mail as we cannot be responsible for items lost in the post.

If you pass the 7 days return time you will be offered another 14 days for an exchange. After the 21 days has passed the item cannot be returned of exchanged.

To return an item please contact us as soon as possible at [email protected] and then send them to –

Primitive London
G23 Olympic House
12 Somerford Grove.
N16 7RZ

For any other queries relating to refunds or exchanges please email us at [email protected].

WhatsApp chat